FAQ

What is your return policy?

Prefab Fireplace Doors’ return policy is a no-hassle, no fine print 30 Day Money Back Guarantee: If you are not satisfied with your purchase for any reason, we will exchange, credit, or refund your purchase.

Tip: Wherever you decide to purchase your Prefab Door, please read the fine print regarding custom product returns. Almost all prefab doors are made to order, which means they are “custom” products. While most large sites promote a very liberal return policy, below is the fine print regarding custom order (prefab door) returns.

  • Please review your order carefully before submitting it to ensure all information is correct. Made to Order and Custom orders, due to their uniqueness, cannot be changed, canceled, or returned at any time.
  • Products that are custom ordered are not eligible for returns unless specifically noted on the product. Products that are Special Order items are noted as such and cannot be returned.
  • Any gas or fireplace item that has been used or installed is not returnable for any reason. Custom orders are not returnable.
  • There are NO returns on Custom Products

How do I make sure I order the right sized prefab fireplace doors?

Look for a model number on a metal plate inside your firebox opening.  Then measure the length, width, and recess depth of your firebox opening.

Find prefab fireplace model numberMeasure length width and recess depth of prefab fireplace

Should prefab fireplace doors be opened or closed while the fire is burning?

Open. Prefab bi-fold glass doors should stay open when there’s a fire burning.  A prefab zero clearance firebox with closed doors could reach a temperature approaching 10,000 degrees and fires can eventually start at temps as low as 200 degrees and cause closed doors shatter. Tempered glass is not meant to withstand temperatures that high.

Do prefab fireplace doors come with screens?

Yes, prefab fireplace doors come with screens. These screens can be either replacement mesh curtains that attach to a rod in your firebox or actual mesh doors that attach to the fireplace door frame and open like cabinet doors. The replacement mesh curtains and mesh doors can keep sparks from popping out of the fireplace or be used just to add a decorative look to the fireplace.

Can you paint prefab fireplace doors?

While you can paint your fireplace doors, it may be worth it to order some budget-priced doors in a custom finish to be sure you get the look you want!

How do I remove prefab fireplace doors and frames?

Removing prefab fireplace doors and frames is usually an easy process only requiring a screwdriver.

How do I measure my fireplace for prefab doors?

To ensure a proper fit, be sure to measure the length, width, and recess depth of your Heatilator firebox opening.  For more information about measuring your fireplace, please watch this short video:

How do I install prefab fireplace doors?

Installing prefab fireplace doors is a simple process that usually takes under 5 minutes. Here’s a short video describing the standard process for installing a basic prefab fireplace door:

Do you sell individual glass panels/panes?

While Prefab Fireplace Doors does not sell individual glass panels, we do offer affordable replacement doors made to fit any fireplace model.

Do prefab fireplace doors come with a fan, blower, or heat exchanger?

No. Prefab fireplace doors do not come with fans or blowers.

Do prefab fireplace doors come with vents and damper controls?

No. Prefab fireplace doors do not come with vents and damper controls.

Can you seal prefab fireplace doors?

Prefab fireplace doors cannot be sealed. There are specific codes that require proper ventilation in all prefab fireplaces so you will find that there are very small gaps around the edges of the doors and frame.

Are there special prefab fireplace doors for gas fireplaces with gas logs?

No. There are not prefab doors made specially for gas fireplaces.

Are there prefab fireplace doors for stone fireplaces?

Yes, you can purchase prefab fireplace doors for your stone fireplace if your firebox is a zero clearance firebox made of metal.  If you have stone surrounding your prefab firebox, look to see if the stones jut out into the opening of your firebox . If so, the doors will not fit into the firebox opening.

How do I know what kind of prefab replacement fireplace doors I need?

Replacement prefab doors are 4 glass panels hinged together that attach to an existing track that runs along the top of your firebox. The “Quick Ship”  EZ Door is a great option if you want a more finished look or if you don’t have a track.

How long does it take for me to get my new fireplace door?

Stocked “Quick Ship” Doors ship in 2-3 business days and custom doors ship in about 3-4 weeks.

Do I need a professional to install my fireplace door?

Installing a prefab fireplace door is a simple DIY project.   Here’s a video on installing prefab doors.  A local handyman could take on the project for about $50 to $100.