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Frequently Asked Questions

Our Return Policy for Prefab Doors is a no-hassle, no fine print 30 Day Money Back Guarantee: If you are not satisfied with your purchase for any reason, we will exchange, credit, or refund your purchase.

Tip: Wherever you decide to purchase your Prefab Door, please read the fine print regarding custom product returns. Almost all prefab doors are made to order, which means they are “custom” products. While most large sites promote a very liberal return policy, below is the fine print regarding custom order (prefab door) returns.

  • Please review your order carefully before submitting it to ensure all information is correct. Made to Order and Custom orders, due to their uniqueness, cannot be changed, canceled, or returned at any time.
  • Products that are custom ordered are not eligible for returns unless specifically noted on the product. Products that are Special Order items are noted as such and cannot be returned.
  • Any gas or fireplace item that has been used or installed is not returnable for any reason. Custom orders are not returnable.
  • There are NO returns on Custom Products

Open.  Burning a fire in a Heatilator zero clearance firebox with closed doors could reach a temperature approaching 10,000 degrees and fires can eventually start at temps as low as 200 degrees and cause closed doors shatter. Tempered glass is not meant to withstand temperatures that high.

Look for a model number on a metal plate inside your firebox opening. Then measure the length and width of your firebox opening.

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Removing Heatilator fireplace doors and frames is usually an easy process only requiring a screwdriver.

To ensure a proper fit, be sure to measure the length, width, and recess depth of your Heatilator firebox opening. For more information about measuring your fireplace, please watch this short video:

Replacement Heatilator doors are 4 glass panels hinged together that attach to an existing track that runs along the top of your firebox. The “Quick Ship” EZ Door is a great option if you want a more finished look or if you don’t have a track. To learn more about the EZ Door, watch this short video:

Stocked “Quick Ship” Doors ship in 2-3 business days and custom doors ship in about 3-4 weeks.

Installing a Heatilator fireplace door is a simple DIY project. A local handyman could take on the project for about $50 to $100. Here’s a short video explaining how to install a Heatilator fireplace door:

No, but replacement screens can be purchased as an add-on option.  The  replacement mesh curtains come with a rod to attach to your  firebox. The other option is on the EZ Door Plus, it has an option to purchase actual mesh doors that attach to the fireplace door frame and open like cabinet doors. The replacement mesh curtains and mesh doors can keep sparks from popping out of the fireplace or be used just to add a decorative look to the fireplace. We have lots of good information here.

While does not sell individual glass panels, we do offer affordable replacement doors made to fit any Heatilator fireplace model.

No. Heatilator fireplace doors do not come with fans or blowers.

No. Heatilator fireplace doors do not come with vents and damper controls.

The answer is yes. But it may be worth it to purchase some budget-priced doors in a black frame to be sure you get the look you want.

No. There are not Heatilator doors made specially for gas fireplaces.

Yes, you can purchase Heatilator fireplace doors for your stone fireplace if your firebox is a zero clearance firebox made of metal. If you have stone surrounding your Heatilator firebox, look to see if the stones jut out into the opening of your firebox . If so, the doors will not fit into the firebox opening.